Breadcrumbs

Statements | Generating Customer Statements

Overview

Statement generation allows admins to produce a formal statement of account for an organisation, summarising selected transactions. This feature requires the CourseCos Invoicing Add-on to be enabled.

Prerequisites

  • The CourseCos Invoicing Add-on must be installed and active

  • Your statement document needs to be installed by CourseCo support - open a support ticket and we can install.

  • You must have admin access.

How to Generate a Statement

Step 1: Open the Organisation

Navigate to contacts and open the relevant Organisation record.

Step 2: Go to the Accounts Tab

Select the Accounts tab on that organisation. This tab lists all transactions associated with the organisation.

Tip: Use the "Outstanding invoices only" filter to narrow the list to only transactions that have an invoice raised and are still outstanding.

Step 3: Select Transactions

Select or multi-select the transactions you want to include on the statement.

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Step 4: Generate the Statement

Once the applicable transactions are selected, go to Actions > Generate a Statement.

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Step 5: Find the Generated Statement

Once generated, the statement can be found in the organisation's Documents tab.

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What the Statement Contains

Header Information

  • Contact billing information – the organisation's billing details.

  • Generated date – the date the statement was produced.

  • External reference code – for example, a Sage ID from that contact.

Transaction Table

Each selected transaction is listed with the following fields:

  • Inv ID – Invoice identifier

  • Inv Date – Invoice date

  • Tx ID – Transaction identifier

  • Course Name – Name of the associated course

  • Debit – Debit amount

  • Credit – Credit amount

  • Balance – Running balance

Summary Information

  • Overall Balance – the total balance across all selected transactions.

  • Summary per Quarter – transactions grouped and summarised by quarter, with an option to include older transactions not in the current year.

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Currency

The statement is dynamic and automatically populates using each transaction's own currency.

Troubleshooting

  • "Generate a Statement" option not available: Ensure the CourseCos Invoicing Add-on is installed and you have admin access.

  • No transactions listed in the Accounts tab: Check that invoices have been raised against the organisation. Try clearing any active filters.