Messaging email templates | Using Tags in Booking Emails | Booking Confirmation, Reminder emails

Mail merge tags allow you to automatically insert booking, course, student, trainer, and payment details into automated emails such as:

Booking confirmations
Reminder emails
Trainer notifications
Payment and invoice emails

When an email is sent, each tag is replaced with live data from the booking.

How to Use Tags

Tags must include @ symbols before and after the tag name
Tags can be used in email subjects and email bodies
Tags must be typed exactly as shown

Example:

Hello @studentfirstname@,

Your booking for @course@ starts on @startdate@.

When Are Tags Available?

All tags listed below are available once a booking has been created.

Some tags may appear blank if the related data does not exist (for example, secondary trainer details or payment plan fields).

⭐ Core Booking Confirmation Tags

@bookingid@
@course@
@leadbookerfirstname@
@startdate@
@starttime@
@endtime@
@listalltimeslotdatesforschedule@
@delegatequantity@
@listofallstudentnames@
@onlinemeetinglink@
@sublocation@
@location@
@address1@
@address2@
@address3@
@locationpostcode@
@transactiontotal@
@schedulenote@
@signature@

Example Body of email

Hi @leadbookerfirstname@,

Thank you for your booking. This email confirms the details of your course.

Booking Details
Booking ID: @bookingid@
Course: @course@
Start Date: @startdate@ @starttime@ – @endtime@
All Course Dates: @listalltimeslotdatesforschedule@
Number of Delegates: @delegatequantity@
Attendees: @listofallstudentnames@

Location
@onlinemeetinglink@
@sublocation@ @location@ @address1@ @address2@ @address3@
@locationpostcode@

Total Cost (including VAT): £@transactiontotal@

@schedulenote@

If you have any questions, please contact us using the details below.

@signature@

Below you’ll find ‘All available tags’ which are optional for your emails

ALL Booking Tags

Tag	Description
`@bookingid@`	Booking reference
`@bookingstatus@`	Booking status
`@bookingdate@`	Date the booking was made
`@delegatequantity@`	Number of delegates
`@delegatecode@`	Delegate code
`@externalreference@`	External reference
`@purchaseordernumber@`	Purchase order number

Booker (Lead Booker) Tags

Tag	Description
`@leadbookerid@`	Booker ID
`@leadbookername@`	Full name
`@leadbookerfirstname@`	First name
`@leadbookerlastname@`	Last name
`@leadbookeremail@`	Email
`@leadbookermobile@`	Mobile
`@leadbookeraddress1@` – `@leadbookeraddress3@`	Address
`@leadbookerpostcode@`	Postcode
`@leadbookertown@`	Town
`@leadbookercounty@`	County
`@leadbookercountycode@`	County code
`@leadbookercountry@`	Country
`@leadbookertags@`	Booker tags

Student (Delegate) Tags

Tag	Description
`@studentid@`	Student ID
`@studentname@`	Full name
`@studentfirstname@`	First name
`@studentlastname@`	Last name
`@studentnamewithlabels@`	Name with labels
`@studentemail@`	Email
`@studentmobile@`	Mobile
`@studentaddress1@` – `@studentaddress3@`	Address
`@studentpostcode@`	Postcode
`@studenttown@`	Town
`@studentcounty@`	County
`@studentlabels@`	Student labels
`@attendeetags@`	Attendee tags
`@attendeeresult@`	Attendance result

Course & Schedule Tags

Tag	Description
`@courseid@`	Course ID
`@course@`	Course name
`@coursecode@`	Course code
`@category@`	Course category
`@subject@`	Subject
`@level@`	Level
`@duration@`	Duration
`@courseurl@`	Course URL
`@refreshercourseurl@`	Refresher URL
`@scheduleid@`	Schedule ID
`@schedule@`	Schedule name
`@schedulenote@`	Schedule notes
`@maxcapacity@`	Maximum capacity

Date & Time Tags

Tag	Description
`@startdate@`	Start date
`@starttime@`	Start time
`@enddate@`	End date
`@endtime@`	End time
`@listalltimeslotdatesforschedule@`	All dates (text)
`@listalltimeslotdatesforschedule_html@`	All dates (HTML)

Trainer Tags

Primary Trainer

Tag	Description
`@trainerid@`	Trainer ID
`@trainername@`	Full name
`@trainerfirstname@`	First name
`@trainerlastname@`	Last name
`@traineremail@`	Email
`@trainermobile@`	Mobile
`@trainersignatureimage@`	Signature image

Secondary Trainer

Tag	Description
`@secondarytrainerid@`	Trainer ID
`@secondarytrainername@`	Full name
`@secondarytrainerfirstname@`	First name
`@secondarytrainerlastname@`	Last name
`@secondarytraineremail@`	Email
`@secondarytrainermobile@`	Mobile

Location Tags

Tag	Description
`@location@`	Location name
`@sublocation@`	Sub-location
`@address1@` – `@address3@`	Address
`@locationcity@`	City
`@locationcounty@`	County
`@locationpostcode@`	Postcode
`@locationcountry@`	Country

Organisation Tags

Tag	Description
`@organisationid@`	Organisation ID
`@organisationname@`	Organisation name
`@organisationexternalereference@`	External reference
`@organisationtags@`	Organisation tags
`@organisationbillingaddress1@` – `@organisationbillingaddress3@`	Billing address
`@organisationbillingpostcode@`	Postcode
`@organisationbillingtown@`	Town
`@organisationbillingcounty@`	County
`@organisationbillingcountycode@`	County code
`@organisationbillingcountry@`	Country

Payment, Fees & VAT Tags

Tag	Description
`@discounttitle@`	Discount title
`@discountvalue@`	Discount value
`@vatamount@`	VAT amount
`@feeperson@`	Fee per person
`@feebooking@`	Booking fee
`@feebookingincludingvat@`	Fee incl. VAT
`@schedulefee@`	Schedule fee

Lists & Summary Tags

Tag	Description
`@listofallstudentnames@`	All student names
`@listofallstudentnameswithlabels@`	Names with labels
`@listofcancelleddelegates@`	Cancelled delegates
`@cancelleddelegatequantity@`	Number cancelled

Other Tags

Tag	Description
`@onlinemeetinglink@`	Online meeting link
`@primarycontact@`	Primary contact
`@primarycontactid@`	Contact ID
`@primarycontactemail@`	Contact email
`@signature@`	Email signature