This is an add on feature and available as part of a localisation package - contact your account manager to learn more
Follow these steps to update or add translations on your platform.
1. Access the Localisation Menu
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Click your profile icon in the top-right corner of the screen.
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Select "User Management" from the dropdown.
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In the left-hand menu, click on “Localisation.”
2. Open the Translations Panel
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Find the row of small cog icons located between the left menu and the main content.
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Click the 3rd cog icon labeled “Translations.”
3. Search or Add a Translation
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You will see a list of all existing words and titles used in the system.
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Use the search bar to check if the word or phrase already exists.
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If it exists: Enter your translation in the appropriate language column and click Save.
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If it does not exist:
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Click “Add new message.”
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In the popup, add the message in English.
⚠️ This is case-sensitive – enter it exactly as needed. -
Click Save.
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Now, search for your new message in the list and add the translation.
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Click Save.
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4. View Your Changes
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Refresh the front end of your website to see your updated translation.
5. Troubleshooting
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If your translation doesn't appear:
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Try clicking the “Scan messages” button in the Translations menu.
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This forces a system refresh to pick up new or updated messages.
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Still not working?
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Open a support ticket with the following details:
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The original English text
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The translation
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The location where the text appears on the site
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