Confirmed Bookings | Edit/replace the schedule id on a booking (Beta)

This is an add on feature, please contact us to get a demo/pricing

In some instances, you or the booker may have booked the incorrect schedule. Nothing about the booking amount changes, just the date they are attending.

With this new 'replace' schedule id feature you can edit the delegates attending schedule without affecting / transferring the booking.

This is a highly sensitive feature. The below steps and scenarios are the current workflows we support (now)

How to edit/replace a schedule on a booking

1. Login as admin

2. Open an existing confirmed booking

   1. You are brought to the payment details section of this booking

3. Review the booked schedules and select the REPLACE button on the schedule id you want to cancel/edit/replace.

4. On the popup, start typing the schedule id

We recommend knowing the schedule id before starting to ensure no mistakes are made.

5. Select the applicable schedule

6. Select the REPLACE button

7. Without saving, the schedule has updated. (So be careful with editing!)

Outcome:

• The original schedule is cancelled off the booking

• The new schedule has been replaced

• The delegates have been updated / added to the new schedule, attendee tab, reminder emails, access to content etc.

A booking confirmation email is not sent when this action is completed