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Your Email Configuration - Helpful Tips

To enable CourseCo to send emails securely on your behalf, you need to configure SMTP authentication (SMTP Auth) and provide credentials. CourseCo sends automated emails on behalf of your organization, such as booking confirmations, invoices, or certificates, often on an hourly or daily basis. Due to this automation, SMTP Auth cannot use two-factor authentication (2FA), as it would require manual approval each time an email is sent, disrupting the process.
It’s important to note that this limitation is not due to CourseCo but rather to how SMTP is designed to work for automated systems.
Here’s how to ensure security while allowing CourseCo to send emails:

  1. Google Workspace (Gmail):

    • Enable 2FA for the main email account to enhance overall security.

    • Create an App Password (a unique password specifically for CourseCo) through the Google Admin console or individual account settings.

    • Share this App Password with CourseCo for SMTP Auth.

  2. Microsoft Office 365:

    • Enable 2FA for the email account to secure access.

    • Configure an App Password for SMTP Auth under the account’s security settings, or create a dedicated SMTP user account specifically for CourseCo.

    • Share the App Password or dedicated account details with CourseCo.

  3. Other Mail Providers:

    • Check if the mail provider supports 2FA and App Passwords. If not, create a dedicated email user for SMTP and use a strong, unique password.

    • Ensure the SMTP account has limited permissions, used only for sending emails.

Test Your Credentials and Security is OK?
To verify that the SMTP credentials are correctly configured, you can test them using this free public SMTP testing tool: https://smtpserver.com/smtptest . If the test succeeds on this platform, the same credentials will also work seamlessly with CourseCo.By using App Passwords or dedicated SMTP accounts, you ensure that your email system remains secure while allowing CourseCo to send automated emails on your behalf. Rest assured, these credentials are encrypted and used solely for email sending. If you have further concerns or questions, our support team is happy to guide you through the setup.

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