Undelivered Email - Resend option

In some rare cases, an email may have been sent via CourseCo but was stopped by your mail sender.

Resend feature allows you to resend the email quickly and easily.

Please contact your CRM lead to dicuss implementing this feature on your platform

Resending an email that failed to deliver

1. Login as admin

2. On the left menu, select the Messaging plugin

3. Select the All Folder icon

4. Search and select the email you would like to Resend

5. Within the summary section, you will see a Resend button

6. Select the button

Outcome:

• The email will resend to the contact again

Note: If it does not deliver to the recipient again, please review your email logs or contact your email provider