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Language Converter – User Guide

This is an add on feature and available as part of a localisation package - contact your account manager to learn more

Follow these steps to update or add translations on your platform.


1. Access the Localisation Menu

  • Click your profile icon in the top-right corner of the screen.

  • Select "User Management" from the dropdown.

  • In the left-hand menu, click on “Localisation.”


2. Open the Translations Panel

  • Find the row of small cog icons located between the left menu and the main content.

  • Click the 3rd cog icon labeled “Translations.”


3. Search or Add a Translation

  • You will see a list of all existing words and titles used in the system.

  • Use the search bar to check if the word or phrase already exists.

    • If it exists: Enter your translation in the appropriate language column and click Save.

    • If it does not exist:

      • Click “Add new message.”

      • In the popup, add the message in English.
        ⚠️ This is case-sensitive – enter it exactly as needed.

      • Click Save.

      • Now, search for your new message in the list and add the translation.

      • Click Save.


4. View Your Changes

  • Refresh the front end of your website to see your updated translation.


5. Troubleshooting

  • If your translation doesn't appear:

    • Try clicking the “Scan messages” button in the Translations menu.

    • This forces a system refresh to pick up new or updated messages.

  • Still not working?

    • Open a support ticket with the following details:

      • The original English text

      • The translation

      • The location where the text appears on the site

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