Language Converter – User Guide
This is an add on feature and available as part of a localisation package - contact your account manager to learn more
Follow these steps to update or add translations on your platform.
1. Access the Localisation Menu
Click your profile icon in the top-right corner of the screen.
Select "User Management" from the dropdown.
In the left-hand menu, click on “Localisation.”
2. Open the Translations Panel
Find the row of small cog icons located between the left menu and the main content.
Click the 3rd cog icon labeled “Translations.”
3. Search or Add a Translation
You will see a list of all existing words and titles used in the system.
Use the search bar to check if the word or phrase already exists.
If it exists: Enter your translation in the appropriate language column and click Save.
If it does not exist:
Click “Add new message.”
In the popup, add the message in English.
⚠️ This is case-sensitive – enter it exactly as needed.Click Save.
Now, search for your new message in the list and add the translation.
Click Save.
4. View Your Changes
Refresh the front end of your website to see your updated translation.
5. Troubleshooting
If your translation doesn't appear:
Try clicking the “Scan messages” button in the Translations menu.
This forces a system refresh to pick up new or updated messages.
Still not working?
Open a support ticket with the following details:
The original English text
The translation
The location where the text appears on the site