Language Converter – User Guide

This is an add on feature and available as part of a localisation package - contact your account manager to learn more

Follow these steps to update or add translations on your platform.

1. Access the Localisation Menu

• Click your profile icon in the top-right corner of the screen.

• Select "User Management" from the dropdown.

• In the left-hand menu, click on “Localisation.”

2. Open the Translations Panel

• Find the row of small cog icons located between the left menu and the main content.

• Click the 3rd cog icon labeled “Translations.”

3. Search or Add a Translation

• You will see a list of all existing words and titles used in the system.

• Use the search bar to check if the word or phrase already exists.

  • If it exists: Enter your translation in the appropriate language column and click Save.

  • If it does not exist:

    • Click “Add new message.”

    • In the popup, add the message in English.
      ⚠️ This is case-sensitive – enter it exactly as needed.

    • Click Save.

    • Now, search for your new message in the list and add the translation.

    • Click Save.

4. View Your Changes

• Refresh the front end of your website to see your updated translation.

5. Troubleshooting

• If your translation doesn't appear:

  • Try clicking the “Scan messages” button in the Translations menu.

  • This forces a system refresh to pick up new or updated messages.

• Still not working?

  • Open a support ticket with the following details:

    • The original English text

    • The translation

    • The location where the text appears on the site