Cancelling completed booking

With CourseCo’s new feature, admin can cancel a completed booking on the system.

Please note that this is an add-on feature. To arrange a demo for this feature, please contact your project CRM Lead

• Go to the website

• Login as an admin

• In profile picture dropdown, go to ‘My account’

• In left menu, go to ‘Bookings’ plugin

• Search and select a booking with completed status

• In booking details, scroll at bottom of the details

• Click on ‘Cancel Booking’ button in booking details

• 

  In Cancel booking schedule pop-up form, select the ‘reason’ for cancellation from dropdown

• Click Save on the form

Outcomes:

• Completed booking will be cancelled

• Delegates will be cancelled from the booking

• Booking status will be changed to ‘Cancelled’