Cancel pending space(s) on a booking (ghost booking) so that the booking qty is reduced and schedule capacity is updated.
This user guide is applicable to CourseCo users who have delegate allocation add on - see here for details on delegate allocation
When to Use This
Use this when:
A booking was created with too many spaces
Delegate names were not assigned (empty/pending spaces)
You need to free up capacity on the schedule
You need to correct the booking quantity
Important to Understand (Read First)
Pending spaces still hold capacity on the schedule
Cancelling them will:
Reduce booking quantity
Increase available spaces on the schedule
If the booking is charged per delegate:
A credit note may be generated when spaces are removed
This step directly impacts capacity and financial records, so it should be done carefully.
Steps to Cancel Pending Spaces
Log in as an admin
Navigate to Bookings
Search and open the relevant booking
Booking Edit | pending place on booking
Cancel the Pending Space
Select Cancel Delegate
On the popup Review the Pop-Up (Critical Step)
This pop-up will:
Show that you are reducing the number of delegates
Highlight that the booking quantity will be updated
Indicate if a credit note will be created (if applicable)
👉 You must review this carefully before confirming
Example | reduced from 3 to 2
Click Confirm / Remove to proceed
Save the Booking
Click Save
What Happens Next
Booking quantity is reduced
Schedule capacity is updated (space becomes available)
If applicable:
A credit note is created
Financial records are updated
Example | Credit Note create
Important Notes
This action affects both:
Availability (capacity)
Finance (if per-delegate pricing applies)
If using in-company / fixed fee bookings this action is N/A, as:
No price change will occur
No credit note will be generated
Removing pending spaces is not just “clean-up”—it is a booking change
Recommended Tips
Always review the pop-up before confirming
Only remove spaces you are sure are not required
Clean up pending spaces early to avoid capacity issues
Be cautious when working with paid bookings to avoid unintended credit notes