Admin accessing Forum
Admin can access the forum just like students, trainers and guests but they will have more control over the topic and replies posted. Below is a guide on the controls that an admin will have on Forum Back-office:
Creating Categories
Admin access means you control the categories and responsible staff. You can add a category and assign a responsible staff member to the category.
Adding a category as an admin
Login as admin
In the left menu, navigate and select the forum feature
In the left menu select ‘Admin Categories’
Select Add Category button
Add a title for your category
This is the title displayed on your forum
6. Add a short description about your Category
This will be displayed on the forum list public page on the website
7. *Optional - Add colour in RGB code
8. Search and select responsible contact from your staff in Responsible input dropdown
This contact will receive email alerts when a topic is posted and linked to this category
9. Click Save button
Outcome: Admin, students & trainers must select a category from the list before posting a new topic
An image is shown below displaying the screen when an admin adds a category
Creating Tags as an admin
Admin access means you control the tags that are available for selection when creating a topic. You can also create these tags that you would like your students to use.
To create a tag, please follow the steps given below”
Login as admin
n the left menu, navigate and select the forum feature
In the left menu select ‘Tags’
Click on the ‘Add tag’ button
Input the tag name
Turn ON the ‘Publish’ toggle
Click on Save button
Outcome: Admin, students & trainers can select multiple tags when they are posting a new topic.
An image is shown below representing admins view of adding a tag:
Viewing Forum as an Admin
Forum Statistics page is useful to filter results and see high-level stats on a category, tags or posts by specific students. With admin access you can filter results, view and edit posted topics and replies.
An image of Admin’s Forum list page with Statistics is shown below:
Adding a topic as an admin
Admin can add topics so that students can engage in conversations about them and clear their doubts using Forum.
To add a topic as an admin, please follow these steps below:
Log in as an admin
In the left menu, please select ‘Forum’
Click on ‘Admin Forums’ in the left menu
Click on ‘Add Topic’ Button to add a topic
Input your Topic title
Choose a category from the category dropdown
Choose tags from the tags dropdown
Input your descriptions about the topic
Turn ON the ‘Publish’ toggle
Click Save button
If you have existing topics that are related to this topic, you will see them in the ‘Related Topics’ list below
Outcome: Your topic with description will be posted and open for discussion to students
Below is an image of Admin’s screen adding a Topic:
Adding reply as an admin
To add a reply as an admin, follow the steps below:
Log in as an admin
In the left menu, please select ‘Forum’
Click on ‘Admin Forums’ in the left menu
In the forum topics list, select the topic you want to add a reply to as an admin
In the topic details, click on ‘Reply' button
Input your reply and save it
Outcome: Your reply on the topic as an admin will be posted and available for students to view
An image of how an admin’s screen of reply looks like is shown below:
Editing a topic as an admin
As an admin, you can edit a topic posted. To edit a topic, please see the steps given below:
Login as an admin
Navigate and select the ‘Forum’ in the left menu
Select ‘Admin Forum’ in the left menu
Search and select the topic you would like to edit
In the actions column, select edit to edit and save the topic.
Alternatively, select the Topic title so that you can do the following actions when in ‘Edit’ mode:
Unpublish the topic by turning the toggle as OFF for the topic
Unpublish a reply by turning the toggle as ON for the topic
View all replies posted on the topic by students and admins
View poster & replies names on the replies posted on the topic
Reply on Students replies with relevant information
Outcome: Your topic will be edited and saved according to the actions performed
Forum Notifications
Automations can be set up for the forum activities based on these two actions:
A topic is posted
A reply is posted
The email notification will be triggered to the responsible staff or students.
These can be set up by your CourseCo CRM lead. To get these automations set up, contact your CRM lead for the project.