Skip to main content
Skip table of contents

How to Raise a Support Ticket

CourseCo has an online Knowledge Base, our online resource hub that holds all there is to know and navigate around CourseCo! Our Knowledge Base is managed by our Product team who regularly update the directory with latest features and step by step instructions.

If you find yourself stuck, you are always welcome to Raise a Support ticket through our Support Box. All tickets are automatically logged to your CourseCo account to allow for transparency, tracking, and ease of communication.

See steps to Raise a Support ticket below,

  1. Open up our CourseCo Support Desk

  2. Select “Submit a support issue”

The CourseCo Support Desk page will be displayed.

  • Enter your Contact Details and a summary of the issue you are facing

  • Enter you name or email in ‘Raise this request on behalf of’ input

  • Enter a summary which must include correct description of your query / issue with appropriate examples.

  • Attach any images, screenshot, links and files that will help our support team investigate and solve your query as soon as possible

  • Add a description explaining in crisp details the query with examples and steps that you performed

  • Choose a Priority Level from the dropdown

  • Click Send

  • Include the URL you are using  (ie: copy and paste the link in the website finder)

  • Describe in a short sentence your problem - if multiple please number them

  • Please include ID's (ex. schedule id, booking id, contact id)

  • Please include screenshots where possible

  • Can our user guides help with this? See here.

Please see a sample support ticket example for your reference when you log a support call with us.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.